Refund policy

PLEASE NOTE: Orders CANNOT be cancelled after purchase. If you have any problems with your order, please contact via email at sunnyreighcreation@gmail.com.

 

• If the package is returned to sender, or needs to be re-shipped for any reason, the customer is responsible for reshipment fees.
• Earrings are final sale.
  If your earrings arrive broken, or break within one week of purchase we will replace them (depending on the style of earring) or refund you the price of the earrings. PLEASE NOTE: We do our best to provide quality earrings. However, because polymer clay earrings are made by hand, minor imperfections are inevitable. We do not refund or exchange earrings for minor imperfections, but know we wouldn't send something that wasn't up to our standards. ANOTHER NOTE: All custom earring orders are subject to a 50% non-refundable deposit of the contracted price.
• We do not accept returns on tools, hairclips, necklaces, or pendants.
• Artwork and Décor are final sale. All artwork and décor purchased directly from the store is not refundable. All artwork and décor are one-of-a-kind pieces and cannot be duplicated. PLEASE NOTE: All custom art and décor orders are subject to a 50% non-refundable deposit of the contracted price.
• First Class and standard international shipping are uninsured.
  PLEASE NOTE: if your package becomes lost with one of the economy shipping options, we are not responsible for refunding/canceling the order. You will need to reach out to your local postal service to locate the package. PLEASE NOTE: I DO NOT offer international shipping at this time, but that will change in the future.
• Expedited shipping options (UPS/DHL and USPS Priority) all come with insurance. 
  If your package becomes lost with an expedited shipping option, it would be best to reach out to the carrier to process a claim. PLEASE NOTE: I DO NOT offer international shipping at this time, but that will change in the future.

COMING SOON...Return Policy on clay cutters
TBD